FAQ

GENERAL

What is your return policy?

All sales are final.

If you believe your item hasn’t arrived as described, concerns must be expressed within 3 days after arrival for any further consideration. A 12% restocking fee will apply

Do you guarantee authenticity?

At Working Girls Boutique, we take authenticity very seriously. We have a rigorous two tier authentication process and use only the most reputable third party authenticators, including industry leaders Entrupy. In order to avoid wrongful claims, our money back guarantee is valid for up to 1 year post purchase, from the date of delivery.

Does Working Girls Boutique collaborate with influencers?

We love a good collab! Send us your proposal to shop@wgboutique.com

Do you have a physical location?

With Toronto real estate prices, no! We are currently online-based, but we have a local pick-up available at our Markham office, by appointment.

Can I cancel an item I purchased on a payment plan?

Purchases may be cancelled, however all payments will be forfeited for any cancelled payment plans.

SELLERS

How can I submit an item for consignment?

Please submit your item here

What pieces can I sell with Working Girls Boutique?

We are currently accepting curated consignment for pieces at a B+ and up condition rating. Items we currently take are handbags and Cartier jewelry and Rolex watches.

My item has sold! When will I be paid?

Payouts are made at the last week of every month once an item has been paid in full.

What if my item comes back inauthentic?

If your item comes back inauthentic, there is a penalty fee of $200. This covers authentication processing and shipping of your item. Once that fee has been settled, you will have your item shipped to you.

Why was my item not accepted for consignment?

We only accept a select number of brands on the basis of item condition. Heavily worn or damaged pieces will not be accepted.

What currency is my quote in?

Our prices and quotes are in Canadian Dollars.

Can I sell with Working Girls Boutique if I'm outside of Canada?

Of course! Your payout will come via wire transfer converted from the quoted CAD amount to your local currency. Additional fees may apply.

How can I get my items to Working Girls Boutique?

Once your consignment form has been emailed back, you can ship your item to:

9131 Keele Street Unit A4
Vaughan Ontario
L4K 0G7

I'm local (near Vaughan, Ontario). Can I drop my item off anywhere?

Monday – Friday, 9-5. Please box up your pieces with as if they are being shipped with our name on the front

TO: Working Girls Boutique, and a copy of your signed agreement inside.

What is a "buyout?"

If a buyout is offered to you, Working Girls Boutique will directly purchase your item and issue payment to you within 2 business after your item has been processed. The buyout rate is typically between between 50% and 70% of the item's expected resale value. All buyout sales to Working Girls Boutique are final.

What is your consignment rate?

Our consignment rates are as follows:
0-1500 = 40%
1501 - 3000 = 30%
3001 - 5000 = 20%
5000 + = 12%

BUYERS

Is there a return fee?

Should a return be accepted, a 10% restocking fee will apply. Any returns must be in the original, unworn condition, with no additional wear or damage visible. Please email us to request a return.

What forms of payment does Working Girls Boutique accept?

We accept all major credit cards, paypal and direct wire. We have partnered with Paybright to offer long term payment plans.

What is a "payment plan?"

We offer payment plans up to 6 weeks with a 20% deposit. An initial payment of 20% of the purchase price is required, thereafter you have up to 6 weeks to settle the remainder plus shipping. Need more than 6 weeks? We offer payment solutions via Paybright!

Can I extend my payment term?

Kindly email any extension requests to workinggirlsboutique@gmail.com

Where does Working Girls Boutique ship?

We currently ship within North America

Contact Us/Submission Page

Have a question about our catalogue, services or anything else related to the world of pre-loved? We'd love to help and hear from you. Please fill out the form below with any details, and we will make sure to get back to you ASAP!